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Customer Service


WELCOME TO THE WITTLIFF STORE

Your purchases support our many activities and help preserve and promote awareness of the rich cultural legacy of the region. Thank you!

Please note:

We are unable to fill orders on holidays and during the university's spring and winter breaks.


Accepted Forms of Payment

Credit card (Visa + Mastercard + Discover + American Express)
Debit card + Cash + Check
 
Order Online
All orders placed after 1:30 p.m. will be processed and shipped the next business day. You will be notified if an item you’ve purchased is placed on backorder.
 
Order by Phone
Please call 512.245.2313 to order Monday through Friday, 8:30 am – 4:30 pm Central time. Please have your credit card, billing address, and shipping address ready when placing your order.
 
Sales Tax
A sales tax of 8.25% must be applied to all orders, even if the order is shipped out of state.
 
Shipping and Handling Charges
Packages are shipped FedEx Ground. A street address and working phone number are required for all shipments.

Please allow approximately 10 days for shipping, although most orders will arrive sooner. If you have any questions regarding your shipment, please call 512.245.2313; we can track your shipment through FedEx Ground.

The shipping and handling charge is $10.00 for the first item, and increases $2.50 for each additional item. We are unable to offer expedited shipping. We will ship internationally, please call 512.245.2313 to place your order and receive instructions for payment.
 
Return + Exchange Policy
All returns or exchanges must be completed within 45 days of order date and must be accompanied by a receipt for a refund or exchange. Returned items should be in the original packaging.

If you receive a damaged item, please return it to us and you will not be charged shipping for your replacement. We cannot ship a replacement item until the damaged one has been received. Sale items are nonreturnable unless damaged.
 
Purchasing Photographs
The Wittliff Collections does not sell photographs, but we are happy to assist by putting you in touch with the galleries who sell the works of artists represented in our holdings. Please call 512.245.2313 for assistance.

Bill Wittliff’s photographs, including those taken on the set of the Lonesome Dove miniseries, are available at the following galleries:


The Stephen L. Clark Gallery in Austin, Texas  512.477.0828.

The Andrew Smith Gallery in Santa Fe, New Mexico  505.984.1234

Privacy + Security Policy
We value your privacy and pledge not to provide any information you may furnish us to a third party. We will not sell your information to telemarketing or other companies. We may add your e-mail address to our own mailing list, but we will remove you from this list at your request.

On all online, phone, and credit-card purchases, we collect billing name, address, and phone number, and ordered merchandise for payment processing. Credit card information is NOT STORED. Should there be a problem with your purchase, we can look up the transaction by your name and phone number to verify your purchase.
 
Contact Us
Phone: 512.245.2313
The Wittliff Collections, Alkek Library
Texas State University
601 University Drive
San Marcos, TX 78666-4604